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1.Booking & Payment
• A 25% non-refundable deposit is required within 48 hours to secure your booking. We cannot hold dates without a deposit.
• The remaining balance is due 7 days prior to your event.
• An invoice will be issued 7 days before your event.
2. Cancellation & Rescheduling
• More than 14 days before event → Deposit retained, balance refunded.
• 4–14 days before event → 50% of the total booking amount retained.
• 3 days or less before event → 100% of the total booking amount retained.
• Bookings may be rescheduled within 60 days, subject to availability and agreement.
3. Travel Fees
• Events outside the Brisbane area incur a flat $150 travel fee.
• Additional costs (e.g., tolls, extended travel, accommodation) may apply and will be quoted in advance.
4. Menu Design
• All menus are custom-designed for your event, based on seasonal produce, availability, and dietary requirements.
• If specific ingredients are unavailable, the chef may make equivalent substitutions at their discretion.
5. Guest Numbers
• Final guest numbers must be confirmed 7 days prior to the event.
• Reductions after this date are non-refundable.
• Increases may be possible but must be approved in advance and may incur additional charges.
6. Children’s Menu
• Children aged 12 and under may be catered for with a main and dessert at $55 per child. • A single children’s menu will be provided for the group (dietary requirements excepted). • Selections must be confirmed prior to the event.
7. Additional Chef
• For events with 10 or more guests, an additional chef is required at $65 per hour (minimum 5 hours).
• Any further staffing requirements will be discussed and agreed at the time of booking.
8. Wine Pairings & Service
• For wine pairings with more than 5 guests, professional waitstaff are required at $75 per hour (minimum 3 hours).
• Waitstaff will manage wine service and ensure seamless table presentation.
• Glassware is not included, but can be arranged at an additional cost to the client.
9. Dietary Requirements & Allergies
• All dietary requirements must be advised at the time of booking.
• Oui Chef will take reasonable care to accommodate these needs; however, we cannot guarantee the absence of trace allergens.
• The client accepts responsibility for communicating dietary requirements of all guests.
10. Liability & Force Majeure
• Oui Chef is not responsible for any loss, damage, or injury arising from events beyond our reasonable control, including illness, accidents, natural disasters, supplier issues, or other unforeseen circumstances.
• In such cases, we will work with you to reschedule your event or provide a fair resolution.